/* ═══════════════════════════════════════════════════════════════════
   HPFY Customer Support Panel — Premium Dark Theme
   ═══════════════════════════════════════════════════════════════════ */
:root {
    --bg-primary: #0a0b14;
    --bg-secondary: #111227;
    --bg-tertiary: #181a30;
    --bg-card: rgba(24, 26, 48, 0.7);
    --glass-bg: rgba(17, 18, 39, 0.65);
    --glass-border: rgba(99, 102, 241, 0.15);
    --glass-shadow: 0 8px 32px rgba(0,0,0,0.4);
    --text-primary: #e8eaed;
    --text-secondary: #9ca3af;
    --text-muted: #6b7280;
    --accent: #6366f1;
    --accent-hover: #818cf8;
    --accent-glow: rgba(99, 102, 241, 0.3);
    --success: #22c55e;
    --warning: #f59e0b;
    --danger: #ef4444;
    --customer-color: #38bdf8;
    --agent-color: #a78bfa;
    --ai-gradient: linear-gradient(135deg, #f59e0b, #ef4444);
    --radius: 12px;
    --radius-sm: 8px;
    --radius-lg: 16px;
    --font: 'Inter', -apple-system, sans-serif;
    --mono: 'JetBrains Mono', monospace;
    --transition: 200ms cubic-bezier(0.4, 0, 0.2, 1);
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html, body {
    height: 100%; width: 100%;
    font-family: var(--font);
    background: var(--bg-primary);
    color: var(--text-primary);
    overflow: hidden;
    -webkit-font-smoothing: antialiased;
}

/* Scrollbar */
::-webkit-scrollbar { width: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: rgba(99,102,241,0.3); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: rgba(99,102,241,0.5); }

/* ═══ Glass morphism ═══ */
.glass-panel {
    background: var(--glass-bg);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius);
}
.glass-card {
    background: var(--glass-bg);
    backdrop-filter: blur(24px);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--glass-shadow);
}

/* ═══ Buttons ═══ */
.btn-primary {
    display: flex; align-items: center; justify-content: center; gap: 8px;
    width: 100%; padding: 12px 24px;
    background: linear-gradient(135deg, var(--accent), #8b5cf6);
    color: #fff; border: none; border-radius: var(--radius-sm);
    font-family: var(--font); font-size: 0.95rem; font-weight: 600;
    cursor: pointer; transition: all var(--transition);
}
.btn-primary:hover { transform: translateY(-1px); box-shadow: 0 4px 20px var(--accent-glow); }
.btn-primary:active { transform: translateY(0); }

.btn-ghost {
    display: flex; align-items: center; gap: 6px;
    padding: 8px 14px; background: transparent;
    color: var(--text-secondary); border: 1px solid rgba(255,255,255,0.08);
    border-radius: var(--radius-sm); font-family: var(--font);
    font-size: 0.8rem; cursor: pointer; transition: all var(--transition); width: 100%;
}
.btn-ghost:hover { color: var(--text-primary); border-color: var(--accent); background: rgba(99,102,241,0.08); }

.btn-icon, .btn-icon-sm {
    display: flex; align-items: center; justify-content: center;
    background: transparent; border: 1px solid rgba(255,255,255,0.08);
    border-radius: var(--radius-sm); color: var(--text-secondary);
    cursor: pointer; transition: all var(--transition);
}
.btn-icon { width: 36px; height: 36px; }
.btn-icon-sm { width: 30px; height: 30px; }
.btn-icon:hover, .btn-icon-sm:hover { color: var(--text-primary); border-color: var(--accent); background: rgba(99,102,241,0.1); }

/* Spinner */
.spinner {
    display: inline-block; width: 18px; height: 18px;
    border: 2px solid rgba(255,255,255,0.3); border-top-color: #fff;
    border-radius: 50%; animation: spin 0.6s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* ═══════════════════════════════════════════════════════════════════
   LOGIN SCREEN
   ═══════════════════════════════════════════════════════════════════ */
.login-screen {
    position: fixed; inset: 0; display: flex;
    align-items: center; justify-content: center;
    background: var(--bg-primary); z-index: 1000;
}
.login-bg-orbs { position: absolute; inset: 0; overflow: hidden; pointer-events: none; }
.orb {
    position: absolute; border-radius: 50%; filter: blur(80px); opacity: 0.35;
    animation: float 8s ease-in-out infinite;
}
.orb-1 { width: 400px; height: 400px; background: #6366f1; top: -10%; left: -5%; animation-delay: 0s; }
.orb-2 { width: 350px; height: 350px; background: #8b5cf6; bottom: -10%; right: -5%; animation-delay: -3s; }
.orb-3 { width: 250px; height: 250px; background: #ec4899; top: 40%; left: 50%; animation-delay: -5s; }
@keyframes float {
    0%, 100% { transform: translate(0, 0) scale(1); }
    33% { transform: translate(30px, -20px) scale(1.05); }
    66% { transform: translate(-20px, 20px) scale(0.95); }
}

.login-card {
    width: 420px; max-width: 90vw; padding: 48px 40px;
    position: relative; z-index: 1;
    animation: cardIn 0.6s ease-out;
}
@keyframes cardIn { from { opacity: 0; transform: translateY(20px) scale(0.97); } }

.login-logo { text-align: center; margin-bottom: 32px; }
.logo-icon { margin-bottom: 16px; }
.login-logo h1 { font-size: 1.6rem; font-weight: 700; color: var(--text-primary); }
.login-subtitle { font-size: 0.85rem; color: var(--text-secondary); margin-top: 6px; }

.input-group { margin-bottom: 20px; }
.input-group label { display: block; font-size: 0.8rem; font-weight: 500; color: var(--text-secondary); margin-bottom: 6px; }
.input-group input {
    width: 100%; padding: 11px 14px;
    background: rgba(255,255,255,0.04); border: 1px solid rgba(255,255,255,0.1);
    border-radius: var(--radius-sm); color: var(--text-primary);
    font-family: var(--font); font-size: 0.9rem;
    transition: all var(--transition); outline: none;
}
.input-group input:focus { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-glow); }
.input-group input::placeholder { color: var(--text-muted); }

.login-form .btn-primary { margin-top: 8px; }
.login-error { color: var(--danger); font-size: 0.8rem; text-align: center; margin-top: 12px; min-height: 20px; }

/* ═══════════════════════════════════════════════════════════════════
   DASHBOARD LAYOUT
   ═══════════════════════════════════════════════════════════════════ */
.dashboard { display: flex; flex-direction: column; height: 100vh; animation: fadeIn 0.4s ease; }
@keyframes fadeIn { from { opacity: 0; } }

/* Top Bar */
.topbar {
    display: flex; align-items: center; justify-content: space-between;
    padding: 0 24px; height: 56px; border-radius: 0;
    border-bottom: 1px solid var(--glass-border); border-top: none;
    border-left: none; border-right: none; flex-shrink: 0;
}
.topbar-left { display: flex; align-items: center; gap: 10px; }
.topbar-left h2 { font-size: 1rem; font-weight: 700; }
.topbar-center { display: flex; align-items: center; }
.topbar-right { display: flex; align-items: center; gap: 16px; }

.connection-status { display: flex; align-items: center; gap: 6px; font-size: 0.78rem; color: var(--text-secondary); }
.status-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--warning); transition: background 0.3s; }
.connection-status.connected .status-dot { background: var(--success); box-shadow: 0 0 8px rgba(34,197,94,0.5); }
.connection-status.disconnected .status-dot { background: var(--danger); }

.online-agents { display: flex; align-items: center; gap: 6px; font-size: 0.78rem; color: var(--text-secondary); padding: 4px 10px; background: rgba(34,197,94,0.08); border-radius: 20px; border: 1px solid rgba(34,197,94,0.15); }
.agent-info { display: flex; align-items: center; gap: 8px; }
.agent-avatar { width: 30px; height: 30px; border-radius: 50%; background: linear-gradient(135deg, var(--accent), #8b5cf6); display: flex; align-items: center; justify-content: center; font-size: 0.75rem; font-weight: 700; color: #fff; }
.agent-info span { font-size: 0.82rem; font-weight: 500; }

/* Main Content */
.main-content { display: flex; flex: 1; overflow: hidden; padding: 16px; gap: 16px; }

/* ═══ CALLS PANEL ═══ */
.calls-panel {
    width: 340px; min-width: 300px; display: flex; flex-direction: column;
    padding: 0; overflow: hidden; flex-shrink: 0;
}
.panel-header {
    display: flex; align-items: center; justify-content: space-between;
    padding: 16px 18px; border-bottom: 1px solid rgba(255,255,255,0.05);
}
.panel-header h3 { display: flex; align-items: center; gap: 8px; font-size: 0.9rem; font-weight: 600; }
.call-count {
    background: var(--accent); color: #fff; font-size: 0.7rem; font-weight: 700;
    padding: 2px 8px; border-radius: 10px; min-width: 22px; text-align: center;
}

.search-box {
    display: flex; align-items: center; gap: 8px;
    margin: 12px 14px; padding: 9px 12px;
    background: rgba(255,255,255,0.04); border: 1px solid rgba(255,255,255,0.08);
    border-radius: var(--radius-sm);
}
.search-box svg { flex-shrink: 0; color: var(--text-muted); }
.search-box input {
    flex: 1; background: transparent; border: none; color: var(--text-primary);
    font-family: var(--font); font-size: 0.82rem; outline: none;
}
.search-box input::placeholder { color: var(--text-muted); }

.calls-list { flex: 1; overflow-y: auto; padding: 8px 10px; }

.empty-state { display: flex; flex-direction: column; align-items: center; justify-content: center; height: 100%; gap: 8px; }
.empty-state p { font-size: 0.85rem; color: var(--text-secondary); }
.empty-state span { font-size: 0.75rem; color: var(--text-muted); }

/* Call Card */
.call-card {
    display: flex; align-items: center; gap: 12px;
    padding: 12px 14px; margin-bottom: 6px;
    background: rgba(255,255,255,0.03); border: 1px solid transparent;
    border-radius: var(--radius-sm); cursor: pointer;
    transition: all var(--transition); position: relative;
}
.call-card:hover { background: rgba(99,102,241,0.08); border-color: rgba(99,102,241,0.2); }
.call-card.active { background: rgba(99,102,241,0.12); border-color: var(--accent); }
.call-card.active::before {
    content: ''; position: absolute; left: 0; top: 50%; transform: translateY(-50%);
    width: 3px; height: 60%; background: var(--accent); border-radius: 0 3px 3px 0;
}

.call-icon {
    width: 38px; height: 38px; border-radius: 50%; display: flex;
    align-items: center; justify-content: center; flex-shrink: 0;
}
.call-icon.inbound { background: rgba(56,189,248,0.12); color: var(--customer-color); }
.call-icon.ringing { animation: ringPulse 1.5s ease infinite; }
@keyframes ringPulse { 0%, 100% { box-shadow: 0 0 0 0 rgba(56,189,248,0.3); } 50% { box-shadow: 0 0 0 8px rgba(56,189,248,0); } }

.call-details { flex: 1; min-width: 0; }
.call-number { font-size: 0.85rem; font-weight: 600; font-family: var(--mono); color: var(--text-primary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.call-meta { display: flex; align-items: center; gap: 8px; margin-top: 3px; }
.call-status-badge {
    font-size: 0.65rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px;
    padding: 2px 6px; border-radius: 4px;
}
.call-status-badge.ringing { background: rgba(245,158,11,0.15); color: var(--warning); }
.call-status-badge.in-progress { background: rgba(34,197,94,0.15); color: var(--success); }
.call-status-badge.completed { background: rgba(107,114,128,0.15); color: var(--text-muted); }
.call-time { font-size: 0.7rem; color: var(--text-muted); }

.call-activity-dot {
    width: 8px; height: 8px; border-radius: 50%; background: var(--success);
    flex-shrink: 0; animation: activityPulse 2s ease infinite;
}
@keyframes activityPulse { 0%, 100% { opacity: 0.4; } 50% { opacity: 1; } }

/* History */
.history-toggle { padding: 8px 14px; border-top: 1px solid rgba(255,255,255,0.05); }
.history-list { max-height: 250px; overflow-y: auto; padding: 8px 10px; border-top: 1px solid rgba(255,255,255,0.05); }

.history-card {
    padding: 10px 12px; margin-bottom: 4px;
    background: rgba(255,255,255,0.02); border-radius: var(--radius-sm);
    cursor: pointer; transition: all var(--transition);
}
.history-card:hover { background: rgba(255,255,255,0.05); }
.history-card .call-number { font-size: 0.8rem; }
.history-card .call-meta { font-size: 0.7rem; color: var(--text-muted); }

/* ═══ TRANSCRIPT PANEL ═══ */
.transcript-panel { flex: 1; display: flex; flex-direction: column; min-width: 0; }

.no-call-selected {
    flex: 1; display: flex; flex-direction: column;
    align-items: center; justify-content: center; gap: 12px;
    text-align: center; padding: 40px;
}
.no-call-selected h3 { font-size: 1.1rem; color: var(--text-secondary); }
.no-call-selected p { font-size: 0.85rem; color: var(--text-muted); max-width: 320px; }

.call-view { flex: 1; display: flex; flex-direction: column; gap: 12px; min-height: 0; }

/* Call Info Header */
.call-info-header {
    display: flex; align-items: center; justify-content: space-between;
    padding: 12px 18px; flex-shrink: 0;
}
.call-info-left { display: flex; align-items: center; gap: 12px; }
.caller-avatar {
    width: 40px; height: 40px; border-radius: 50%;
    background: rgba(56,189,248,0.12); color: var(--customer-color);
    display: flex; align-items: center; justify-content: center;
}
.call-info-left h4 { font-size: 1rem; font-weight: 700; font-family: var(--mono); }
.call-direction { font-size: 0.75rem; color: var(--text-muted); }
.call-info-right { display: flex; align-items: center; gap: 14px; }
.call-timer { display: flex; align-items: center; gap: 10px; }

.live-indicator {
    display: flex; align-items: center; gap: 5px;
    font-size: 0.7rem; font-weight: 700; color: var(--danger);
    letter-spacing: 1px;
}
.pulse-dot {
    width: 8px; height: 8px; border-radius: 50%; background: var(--danger);
    animation: pulse 1.2s ease infinite;
}
@keyframes pulse { 0%, 100% { opacity: 1; transform: scale(1); } 50% { opacity: 0.5; transform: scale(0.8); } }

#call-duration { font-family: var(--mono); font-size: 0.9rem; font-weight: 600; color: var(--text-secondary); }

/* Split View */
.split-view { display: flex; gap: 12px; flex: 1; min-height: 0; }

.transcript-area { flex: 1.2; display: flex; flex-direction: column; padding: 0; overflow: hidden; }
.ai-panel { flex: 1; display: flex; flex-direction: column; padding: 0; overflow: hidden; }

.section-header {
    display: flex; align-items: center; justify-content: space-between;
    padding: 12px 16px; border-bottom: 1px solid rgba(255,255,255,0.05);
}
.section-header h4 { display: flex; align-items: center; gap: 7px; font-size: 0.82rem; font-weight: 600; }
.transcript-status { font-size: 0.7rem; color: var(--text-muted); font-style: italic; }

/* Transcript Messages */
.transcript-messages { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 10px; }

.transcript-placeholder { display: flex; flex-direction: column; align-items: center; justify-content: center; height: 100%; gap: 12px; color: var(--text-muted); }
.typing-animation { display: flex; gap: 4px; }
.typing-animation span {
    width: 8px; height: 8px; border-radius: 50%; background: var(--accent);
    animation: typing 1.4s ease infinite;
}
.typing-animation span:nth-child(2) { animation-delay: 0.2s; }
.typing-animation span:nth-child(3) { animation-delay: 0.4s; }
@keyframes typing { 0%, 60%, 100% { opacity: 0.3; transform: translateY(0); } 30% { opacity: 1; transform: translateY(-6px); } }

.message-bubble {
    max-width: 85%; padding: 10px 14px;
    border-radius: 12px; font-size: 0.85rem; line-height: 1.5;
    animation: msgIn 0.3s ease;
    word-wrap: break-word;
}
@keyframes msgIn { from { opacity: 0; transform: translateY(8px); } }

.message-bubble.customer {
    align-self: flex-start;
    background: rgba(56,189,248,0.1); border: 1px solid rgba(56,189,248,0.15);
    border-bottom-left-radius: 4px;
}
.message-bubble.agent {
    align-self: flex-end;
    background: rgba(167,139,250,0.1); border: 1px solid rgba(167,139,250,0.15);
    border-bottom-right-radius: 4px;
}
.message-bubble.partial { opacity: 0.6; border-style: dashed; }

.message-label {
    font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px;
    margin-bottom: 4px;
}
.message-bubble.customer .message-label { color: var(--customer-color); }
.message-bubble.agent .message-label { color: var(--agent-color); }
.message-text { color: var(--text-primary); }
.message-time { font-size: 0.65rem; color: var(--text-muted); margin-top: 4px; text-align: right; }

/* AI Suggestions */
.ai-suggestions { flex: 1; overflow-y: auto; padding: 16px; }

.ai-placeholder { display: flex; flex-direction: column; align-items: center; justify-content: center; height: 100%; gap: 12px; text-align: center; }
.ai-placeholder p { font-size: 0.82rem; color: var(--text-muted); max-width: 220px; }

.suggestion-card {
    padding: 16px; border-radius: var(--radius-sm);
    background: linear-gradient(135deg, rgba(245,158,11,0.06), rgba(239,68,68,0.06));
    border: 1px solid rgba(245,158,11,0.15);
    animation: suggestionIn 0.4s ease;
}
@keyframes suggestionIn { from { opacity: 0; transform: scale(0.97); } }

.suggestion-label {
    display: flex; align-items: center; gap: 6px;
    font-size: 0.7rem; font-weight: 700; text-transform: uppercase;
    letter-spacing: 0.5px; margin-bottom: 8px;
    background: var(--ai-gradient); -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}
.suggestion-text { font-size: 0.88rem; line-height: 1.6; color: var(--text-primary); }
.suggestion-text .cursor {
    display: inline-block; width: 2px; height: 14px; background: var(--warning);
    margin-left: 2px; animation: blink 0.8s step-end infinite; vertical-align: middle;
}
@keyframes blink { 0%, 100% { opacity: 1; } 50% { opacity: 0; } }

.suggestion-actions { display: flex; gap: 8px; margin-top: 12px; }
.suggestion-actions button {
    padding: 6px 12px; font-size: 0.72rem; font-weight: 600;
    border-radius: 6px; cursor: pointer; border: none;
    font-family: var(--font); transition: all var(--transition);
}
.btn-copy { background: rgba(99,102,241,0.15); color: var(--accent); }
.btn-copy:hover { background: rgba(99,102,241,0.25); }

/* Suggestion History */
.suggestion-history { border-top: 1px solid rgba(255,255,255,0.05); padding: 10px 16px; max-height: 180px; overflow-y: auto; }
.suggestion-history h5 { font-size: 0.72rem; color: var(--text-muted); margin-bottom: 8px; text-transform: uppercase; letter-spacing: 0.5px; }
.history-items { display: flex; flex-direction: column; gap: 6px; }

.history-suggestion {
    padding: 8px 10px; background: rgba(255,255,255,0.02);
    border-radius: 6px; font-size: 0.78rem; color: var(--text-secondary);
    line-height: 1.4; border-left: 2px solid rgba(245,158,11,0.3);
    cursor: pointer; transition: all var(--transition);
}
.history-suggestion:hover { background: rgba(255,255,255,0.05); }

/* ═══ Responsive ═══ */
@media (max-width: 1024px) {
    .calls-panel { width: 280px; min-width: 260px; }
    .split-view { flex-direction: column; }
}
@media (max-width: 768px) {
    .main-content { flex-direction: column; }
    .calls-panel { width: 100%; min-width: unset; max-height: 240px; }
}